Jackie Grace was named general manager of the Tropicana in Atlantic City two years ago by Eldorado Resorts, just a few months before the deal to buy Caesars Entertainment closed. Grace explains how that deal complicated her leadership role because it meant lots of changes as the Eldorado database was incorporated into Caesars Rewards. She says the longtime employees of the Tropicana have inspired her and how it feels to return to Atlantic City, where she began her gaming career. She spoke with Global Gaming Business Publisher Roger Gros via Zoom from her Tropicana office in April. (Listen to the podcast or view a video of this interview below).
